Author: Michael Schiano

We help businesses grow customers and drive repeat revenue each month. In addition, we offer Worldwide Contact Center consulting and management providing assessment, planning, and implementation services to optimize mission-critical resources – people, process, and technology. Artificial Intelligence expertise helping with planning, selection and implementation to drive greater efficiency.  Strategic and tactical goal development and implementation for Direct to Consumer, Marketing and Sales.  Hiring, Training and key employee reviews to ensure teams are staffed with high performing individuals.  Hands on management of BPO/ In-House/Near Shore and Off Shore Call Center Operations including Call Center vendor selection and management. Assistance with site location, market analysis, contract negotiations, RFP preparation, and C-level presentations.  Consultant for global professional services firms including AlphaSights, Gersen Lehrman Group, and Guide Point Advisors consulting for international firms such as McKinsey and Company and Boston Consulting Group plus Venture Capital and Private Equity firms covering Contact Center Technology, Compliance and Data Security to drive improved Business Performance and decision making. Artificial Intelligence expertise for Customer Experience tools and Contact Center Operations.

AI means job displacement for workers of all ages
AI is Coming for your Job by Mike Schiano
Mike’s new book is now available on Amazon.

In the latest episode of Mike Schiano In the Queue, Digital Strategist Len Ward gives a detailed and stark outlook. He discusses the future for employees who do not adapt and upskill for AI.

Len Ward is the Managing Partner & Head of AI for Commexis, a firm helping businesses deploy GPT-powered systems. They automate operations and rethink how work is done. Len tells Mike in no uncertain terms, “AI will destroy every fabric of marketing,” but he remains very upbeat about the power of AI to help businesses of all sizes grow and prosper.

Join Mike and Len In the Queue where you get your favorite Podcasts including Spotify and Apple.

Key points from the program:

Mike Schiano (host)

Len Ward (guest, entrepreneur, business consultant, digital marketing expert)

Key Topics Discussed:

  1. AI Adoption and Impact
  • AI has exploded in the past 12 months
  • Accessibility and quick user adaptation
  • AI is changing marketing fundamentally
  1. Marketing Transformation
  • Marketing will be disrupted by AI
  • Future involves bot-to-bot negotiations
  • Brand marketing and human influence will remain relevant
  1. Workforce Displacement
  • AI will impact workers across all age groups
  • Potential for mass layoffs in repetitive jobs
  • Marketing industry likely to be first significantly affected
  1. Business Preparedness for AI

Three types of business owners:

a) Actively researching and implementing AI

b) Aware but overwhelmed

c) Fearful of potential business elimination

  1. AI Implementation Strategy
  • Organize and digitize company content
  • Create a blueprint based on processes and systems
  • Automate repetitive tasks
  • Move from search-and-retrieve to problem-solving approach
  1. Future of AI Companies
  • Existing tech giants will remain players
  • Potential for small, agile 5-person companies to become billion-dollar enterprises
  • Focus on innovative leaders and their potential

Action Items:

  • Stay informed about AI developments
  • Digitize and organize company content
  • Explore AI implementation in business processes

AI on the set

Will AI be the future or the end of the film industry?

By Mike Schiano

on the set and in the queue

As reported by the BBC, “two years ago actors and writers shut down Hollywood with strikes demanding protections from AI. Now the technology is controversially creeping into TV, movies and video games. Two films honored at the Oscars even used the technology.”

Is AI more dangerous than green screen technology? Green screen technology, also known as chroma keying, has been used in film and television for more than 100 years. Its earliest applications date back to the 19th century, though it gained wide popularity in the 1940’s and 1950’s. Today, green screen technology continues to be a key component in film making. It is used in everything from major productions to low-budget productions.

Traditional green screen use can be time-consuming and requires precision to achieve clean, realistic results. AI-driven tools are improving the process in several ways:

  1. Automatic Background Removal: AI-powered tools can automatically detect and remove the green background.
  2. AI algorithms can detect and refine edges more accurately. They perform well even with complex lighting, shadows, or other details. This reduces the “halo” effect around a subject.
  3. You can see the results of your edits in real-time, making the entire process more efficient and creative.
  4. AI can help apply more sophisticated visual effects to the green screen footage.

There is no doubt in my mind that Hollywood film makers will leverage every bit of technology to help cut costs, speed up production timelines and create content that is too difficult to create with current technology. Humans stand the most to lose as AI continues to transform how every industry operates. Where creativity can be replicated by machines without the cost, it will be done.

I’m interested to know what you think. We will be covering this topic in depth on an upcoming episode of the podcast, In the Queue. Listen where you get your podcasts.

Are you noticing any Job losses due to AI?

By Mike Schiano

This is a time of great enthusiasm for artificial intelligence (AI). Employers and employees are excited about the prospects of the new tools coming online. We are introduced to new versions of AI driven tools and ways to use these tools to become more productive every day.

Students, small business owners, investors, and individuals seeking to cash in while avoiding having to hire people to help them build businesses are on the tech bandwagon.

A recent report from Venturebeat reiterates the looming threat to jobs that many are either ignoring or are ignorant to.

According to the International Monetary Fund (IMF) “almost 40% of global employment is exposed to AI.” Brookings said last fall in another report that “more than 30% of all workers could see at least 50% of their occupation’s tasks disrupted by gen AI.” Several years ago, Kai-Fu Lee, one of the world’s foremost AI experts, said in a 60 Minutes interview that AI could displace 40% of global jobs within 15 years.

AI is here and as I point out in AI Is Coming for Your Job, you can take action now to upskill and ride the AI wave while others are struggling to find work.

Let me know your thoughts on surviving in the age of AI.

Using AI but don’t want the boss to know!

By Mike Schiano

Three out of four “knowledge workers” around the world are using generative AI. However, many of them are hiding it from their employers. This insight comes from a new joint report from LinkedIn and parent company Microsoft.

Employees are worried they could look replaceable. Therefore, they are reluctant to share that they use AI for important tasks. Meanwhile, 75% of office workers report using an AI tool, without their employer’s knowledge.

The labor market is already being impacted by AI powered tools and will continue to shift as AI plays a bigger and bigger role. Despite fears of job loss, leaders report a talent shortage for key roles which are AI skilled. According to the report, “As employees eye a career moves, managers say AI aptitude could rival experience. For many employees, AI will raise the bar but break the career ceiling.”

Leaders of businesses across all industries are eager to employ AI across their organizations as soon as possible. There is some frustration with the speed of implementation.

Major technology companies—including Amazon, Microsoft, Alphabet (Google), and Meta—are investing over $300 billion in AI infrastructure in 2025 alone, a 70% YOY increase.

Imagine standing at the edge of a technological revolution, where the ground beneath your feet is shifting faster than ever before. That’s where we are with AI today. The tech giants aren’t just throwing money around. They are placing colossal bets on a future they believe will be powered by artificial intelligence.

Where is your company with AI implementation? Has your job been helped or hurt by AI at this point?

AI is taking the “Human” out of Human Resources

by Mike Schiano

AI technology is being used to streamline onboarding processes for companies large and small. It can save HR days of time…and reduce the number of people needed on the HR team.

Hitachi, for example, uses time reduction as a key performance indicator. Its department conducted market research and built a private AI system with a custom large language model. MSN reported the details: Workers fed the model with data from corporate sites, PowerPoint presentations, PDF files, and employment books so that it could accurately answer new hires’ questions.

This work was previously completed by “human” resources. Note, humans are still needed to feed AI tools the information needed to replace ultimately replace themselves.

Hitachi’s IT then worked with HR to beta test the AI onboarding agents with various departments. Once KPIs and service-level agreements were met, teams scaled the AI for onboarding in October after the roughly six-month process.

The results: saving four days in onboarding and reducing HR staff involvement from 20 hours per new hire to 12 hours.

As I point out in my new book, AI is Coming For Your Job, What you can do to Survive and Thrive, people in businesses across the world are being used to train AI technology to do the work. Companies thirsty for the cost savings are pushing AI as hard as they can. Your only hope for economic survival is to upskill toward AI support roles. Any job which includes repetetive tasks, such as onboarding and training new employees, will be replaced.

Has your onboarding been replaced by AI yet?

AI Voice Cloning: A Growing Threat to Security and Trust in Business

By Mike Schiano

NBC News reports that AI-powered voice cloning technology has advanced to the point where it can replicate a person’s speech patterns with just a few seconds of sample audio. This capability has already been exploited in high-profile incidents, including a deceptive robocall campaign during last year’s Democratic primaries. In that case, fake audio mimicking President Biden urged voters not to cast their ballots—an operation orchestrated by a political consultant who was later fined $6 million. In response, the Federal Communications Commission (FCC) has now banned AI-generated robocalls.

Despite regulatory actions, new research highlights a troubling reality: most commercially available AI voice cloning tools still lack effective safeguards. A survey of six leading platforms found that five of them were easily manipulated to clone voices without consent. Compounding the problem, deepfake detection software often struggles to differentiate between real and AI-generated voices, raising serious concerns for businesses, employees, and policymakers alike.

For companies, this underscores the urgent need to invest in fraud detection, multi-factor authentication, and AI governance policies to safeguard sensitive communications. As voice cloning technology continues to evolve, staying ahead of potential misuse will be critical for maintaining trust in both business and political environments.

With the rise of deepfake voice scams, AI-generated fraud, and voice phishing attacks, businesses and employees must be more vigilant than ever.

Cybercriminals are now using realistic AI voice cloning technology to impersonate executives, deceive customers, and manipulate financial transactions—posing a serious threat to corporate security and brand integrity.

As AI-powered deepfake technology becomes more sophisticated, companies must implement advanced cybersecurity measures, AI fraud detection tools, and voice authentication systems to protect against AI-generated scams and synthetic identity fraud. Failing to act now could leave businesses vulnerable to high-stakes security breaches, reputational damage, and financial losses caused by AI-driven deception.

Are you concerned about AI Voice Cloning in your business?

We’ll be talking to experts on this technology and its impact on consumers, businesses and governments in an upcoming episode of Mike Schiano In the Queue Podcast. Stay tuned.

AI won’t just be replacing us at work

AI is on a path to replace us in our personal lives also.

According to reporting from Robert Hal Schwartz at techradar, “Rabbit AI’s new Android agent doesn’t just summarize Wikipedia pages. Rabbit’s agent can coordinate tasks across different apps based on your prompts. You could ask it to write and send dinner party invitations on WhatsApp, pick a meal from a recipe app, or assemble a grocery list based on that recipe. It can also find and save a YouTube music playlist for when you eat and even download a game from the Play Store for after the meal.”

Rabbit’s agent isn’t available to the general public who have android smart phones just yet. Schwartz reports that “once it is available, you will be able to get the app from the Play Store and link it to Android apps after you give permission.”

Whether we want to go there with technology or not, this is coming at us. I suspect this tool will be readily adopted. This is similar to so many of the AI-driven tools the public is using more and more each day. We continue toward full AI domination of all walks of life. It appears certain that we should all start planning our soon to be lives of leisure. There will be no work and no personal tasks to complete on our own.

We’d love to hear your thoughts. Are you excited about the possibility of AI operating your Smartphone functions? Please comment below.

AI in Healthcare

AI solves 10 year medical mystery in 2 days

Yahoo news reporter Joe Pinkstone writing today on The Daily Telegraph article about a scientific mystery that took 10 years to solve being “cracked in two days by Google’s artificial intelligence.”

The tech giant’s latest AI development is dubbed “co-scientist” and is designed to act as a colleague for researchers, with its own ideas, theories and analysis.

Scientists at Imperial College London had spent a decade solving a mystery in the field of antimicrobial resistance (AMR), which creates superbugs that are immune to antibiotics and are expected to kill millions of people a year by 2050.”

Jobs in the Healthcare and adjunct medical fields will be heavily affected by AI.

But Healthcare is only one industry where workers will feel the impact of AI in replacing jobs. My forthcoming book, “AI is Coming for your Job” will cover all of the most vulnerable industries and jobs and, most importantly, how you can survive and thrive in the age of AI.

Reserve your free copy HERE

The New York Times is Rolling Out AI—At What Cost to Journalism? 🚨

Semafor.com is reporting The New York Times has officially opened the door to AI in its newsroom, signaling a seismic shift that could undermine journalists’ jobs in favor of machines. In an internal email, the company announced AI training for newsroom staff. It introduced Echo, a proprietary AI tool capable of generating social media copy, SEO-driven headlines, and even code.

This move raises a critical question: If AI is creating content, who gets the byline? While The Times claims AI will “assist journalists in uncovering the truth,” the reality is different. Machine-generated content threatens to replace human reporting. This change potentially strips journalists of their roles. It also dilutes accountability and transparency in news production.

The company is framing AI as an enhancement to journalism. It is touting its potential for “digitally voiced articles, translations, and yet-to-be-discovered applications.” But let’s be clear – when AI starts shaping the editorial process, where does that leave real reporters, researchers, and writers who rely on these jobs to make a living?

As AI tools creep into more editorial functions, proper attribution and ethical use of sources will become an even greater battleground. If AI aggregates and regurgitates information without human oversight, will original reporting be devalued or even erased?

Journalists should be alarmed! This isn’t just a tool – it’s a takeover.

Read more at Semafor.com

OpenAI Rejects Elon Musk’s $97.4 Billion Bid for Control of the Company
Battle of Tech Billionaires over AI technology dominance

The New York Times reporting Bret Taylor, the chairman of OpenAI’s board, saying the artificial intelligence company was “not for sale.” Musk is separately raising money for his A.I. start-up. The battle for control over AI technology between the Tech Billionaires will be fierce and expensive and will leave few standing at the end of the battle.

AI is coming for your Job.